Potential Scams & Fraud
For Your Protection, Be Aware of Potential Scams and Fraud
City National Bank is committed to protecting our customers. Click here to review our rules for customer contact, and note the customer information that our representatives will never ask for.
Do not respond to any phone calls, text messages, e-mails, or direct mails that you suspect is not from City National Bank. Report all suspicious contact immediately. To make a report:
- Visit your nearest City National Bank branch
- Call customer service at 1-866-385-3444
- Send an e-mail to Report@cnbok.com
Be aware of text messaging scams that may be circulating within your community.
This photo provides an example of a suspicious text message in which the customer is alerted that their card has been deactivated, and they need to call a specified telephone number. At this time, City National Bank would not inform you that your card has been deactivated through a text message.
If you receive this text message or a similar message, do not respond. To verify or report any suspicious text messages, contact us with the contact information provided above immediately.
Be aware of e-mail scams that may also be circulating within your community. The example provided below is an illustration of what a potential fraudulent e-mail might look like.
If you receive any suspicious e-mails, please do not open or reply to them and do not click any links. To verify or report any suspicious e-mails, contact us with the contact information provided above immediately.
Phishing is an electronic scam that attempts to gain access to personal and financial information, such as usernames and passwords, social security numbers, and credit card numbers, by masquerading as a trustworthy sender through electronic communication for the purpose of financial gain.
It is important to not open suspicious emails, click on unverified links, or reply to emails, text messages, or other forms of electronic communication. If you believe you’ve received a suspicious form of communication or have interacted with a suspicious form of communication, please contact City National Bank with the contact information provided above immediately.
How to spot a phishing e-mail or text:
- Request for personal information. City National Bank is committed to protecting our customers. Our representatives will never ask for your complete social security number, date of birth, online banking password, or answers to your online security questions over the phone, via email, or text message. Do not respond to communications asking for this or other non-public personal information. Report all suspicious or unusual messages or phone calls to City National Bank immediately.
- Sender's e-mail address. To give you a false sense of security, the "From" line may include an official-looking e-mail address. E-mail addresses can easily be spoofed, so just because the sender looks trustworthy, doesn’t mean the e-mail is safe.
- Generic greeting. A fraudulent e-mail may have a generic greeting, such as "Dear Account Holder."
- False sense of urgency. Most fraudulent messages threaten to close your account or assess a penalty if you do not respond right away. A message that urgently requests you to supply sensitive personal information is typically fraudulent. City National Bank will never ask for your non-public personal information.
- Typos and grammatical mistakes. Mistakes are commonly found in fake e-mails and text messages.
- Fake links. Many fraudulent e-mails have a link that looks valid, but sends you to a fake site that may or may not have a URL different from the link. Always check where a link is going before you click. Move your mouse over the URL in the e-mail and look at the URL in the browser. As always, if it looks suspicious, don't click it.
- Attachments. Similar to fake links, attachments can be used in fraudulent e-mails. For increased security, never open unexpected attachments from anyone. City National Bank will never e-mail you a software update to install on your computer. Downloading an attachment or software update to your computer could cause you to download spyware, malware, or a virus.
Vishing (also called “voice phishing” or “VoIP phishing”) is the voice counterpart to phishing via the telephone to gain access to private, personal, and financial information from an individual for the purpose of financial gain.
Vishing scams can be conducted over the phone with a recording that asks the user to phone an 800 number or through e-mail by asking the recipient to make a telephone call to a specified phone number. The call triggers a voice response system that asks for the user's credit card number.
City National Bank has become aware that a vishing attempt is being made on its customers in which customers are receiving a phone call with a recording that states that the “City National Bank’s Security Department has discovered that their debit cards have been compromised and that they need to contact a 418 number for more information.” If you receive this call, please do not call the number provided.
If you receive any suspicious communication attempts, or if you have called the number provided in a vishing call, please contact City National Bank with the above provided contact information immediately.